Enjoy the weather!

• Where do you deliver (which countries/regions)?
• Does senz° ship to the USA and Canada?
• What are the shipping charges?
• How long does it take to receive my order in Europe?
• How long does it take to receive my order in Asia Pacific?
• Can I order the senz° mini ao, xl and special editions (Draft and Royal Delft) from the senz° asia webshop?
• Can I pick up my order at your office?
• I might not be at home at the time of delivery, what should I do?
• My package arrived damaged, what should I do?
• My package should have been delivered by now, what should I do?
• How can I pay for my umbrella?
• I have received my invoice, what happens next?
• How can I place a big order?
• How can I join the senz° membership and what are the benefits?
• What senz° social media channels can I join?
• Can I order a senz° umbrella to be sent to the Asia Pacific when I stay in the EU, and vice versa?

In which countries/regions do you deliver?
We deliver our products to all countries within the European Union. Norway and Switzerland have recently been added to the list. For Asia and Pacific, we currently ship to the following countries: Korea, Taiwan, Australia, Hong Kong, and mainland China. If your country is not shown, you cannot order yet, but please subscribe to our newsletter on the website for updates and expansions.

Does senz° ship to the USA and Canada?
Unfortunately not yet. We are however looking into the options of making this possible in the near future, so please keep checking our website for updates. If you would like to be informed when you can order in USA and Canada, please subscribe to our newsletter.

What are the shipping charges?
We charge a fixed fee of €4.95 for shipping to an address in the Netherlands and €9.95 for all other countries in Europe except for Romania and Bulgaria, for which a fixed fee of €29.95 is charged. In Asia we only charge a shipping fee if one umbrella is ordered. If you order two or more, this shipping fee is waived.

You can find the countries/regions we ship to and their respective rates in the table below:

How long does it take to receive my order in Europe?
Your order will be shipped as soon as your payment is approved. Delivery normally takes 1-5 working days, of course depending on your country of residence.

How long does it take to receive my order in Asia Pacific?
As courier service is used in Asia, you can expect your umbrella to arrive within 1-5 working days. For further inquiries, please contact our customer care representatives at asia@senzumbrellas.com.

Can I order the senz° mini ao, senz° xl and senz° special edition (Draft and Royal Delft) umbrellas from the senz° asia webshop?
senz° xl and special edition (Draft and Royal Delft) umbrellas are now available in our Asian webshop. However, senz° mini ao umbrellas are not yet available in our Asian webshop. Please check our website for updates or if you would like us to inform you, contact us at asia@senzumbrellas.com.

Can I pick up my order at your office?
Unfortunately not. Although we appreciate good company, we try to work as fast as possible. It's faster for us to send your umbrella by our standard system.

I might not be home at the time of delivery, what can I do?
We urge you to fill in a shipping address where your family/friends/colleagues are available to accept the package. The mailman is allowed to deliver your package at adjacent addresses when nobody answers at your address. You'll find a note in your mailbox telling you how to collect your package. Alternatively, the mailman will come back the next day for a second delivery attempt. If delivery is still not possible, you'll be asked to pick up your package or to make an appointment for another delivery. In both cases, you'll receive a written notification in your mailbox.

My package arrived damaged, what should I do?
If damage was visible on the outside of your package, you should reject it immediately. If this is not possible anymore, please contact us at customercare@senzumbrellas.com (for European online orders) or asia@senzumbrellas.com (for Asian/Pacific online orders) to take care of possible warranty issues.

My package should have been delivered, what should I do?
We work with experienced partners in delivery. Therefore, we do not have any direct influence on the speed of delivery. Sometimes delivery just takes a bit longer. To all destinations, service includes the possibility to collect your package at a local pick-up facility when the mailman fails to deliver to you after two delivery attempts. For further inquiries, please contact our customer care representatives at customercare@senzumbrellas.com (European orders) or asia@senzumbrellas.com (Asian orders).

How can I pay for my umbrella?
In our webshop, you can choose from several methods to pay your order. Simply select the method you prefer during ordering. If you have any remaining questions after reading this section, don't hesitate to contact us at customercare@senzumbrellas.com (European orders) or asia@senzumbrellas.com (Asian orders).

Paypal
Paypal is an online banking system which allows you to transfer money independent of your location. Paypal connects a personal online bank account to your e-mail account. The great advantage is, Paypal also accepts your credit card payments. Transactions in paypal are confirmed directly to us: quick, easy and safe!

Credit card
Simply select Paypal as your payment method and fill in your credit card details. Again, your transaction is confirmed directly to us: quick, easy and safe! If you don't use a Paypal account, you can still pay with your Credit card. Be sure to avoid the Paypal registration system by selecting direct payment by Credit card. Recently, a few reports of errors in the Paypal system have reached us. We double check all our systems and everything works fine. If things do not work properly, please contact Paypal directly.

iDeal
iDeal lets clients of Rabobank, ABN AMRO, ING, SNS Bank, Postbank and Fortis Bank pay for their order using a bankcard in the same familiar environment as their online banking system. This system is mostly used by Dutch and Belgian customers. It's fast, reliable and very convenient.

I have received my invoice, what happens next?
You can relax and wait for your senz° storm umbrella to arrive.

How can I place a big order?
If you would like to place a big order (1008 umbrellas or more), please contact our sales department via welcome@senzumbrellas.com (European orders) or asia@senzumbrellas.com (Asian orders).

How can I join the senz° membership and what are the benefits?
As a senz° member, you get to receive news of our latest senz° promotions and discounts exclusively. If you are interested in joining, please visit http://www.senzumbrellas.com/en/senz-news/ and subscribe by entering your e-mail address and clicking 'subscribe'.

What senz° social media channels can I join?
You can keep up to date with the latest senz° developments by joining us on Facebook, Twitter, Flickr or YouTube.

Can I order a senz° umbrella to be sent to Asia Pacific when I stay in the European Union, and vice versa?
Ordering senz° umbrellas to be sent to the Asia Pacific from making senz° orders in the European Union is not possible at the moment. The same goes for making senz° orders in Asia Pacific to have senz° umbrellas sent within the European Union region. This is due to the different webshop operations catered for our different warehouses in the European Union and Asia.