no-nonsense warranty
We want to offer our customers the best experience possible, therefore we strive to handle your warranty claim within a week, but we'll always try to be even quicker!
At senz° we are very clear about our warranty:
2 year no-nonsense warranty on the senz° original line!
12 months no-nonsense warranty on the senz° smart line!
Sounds pretty good, but what does it mean for me?
At senz° this simply means that your senz° umbrella, that was purchased from our webshop, and shows defects within the warranty period, always is replaced with a new umbrella, free of charge! No excuses, just fast en simple! Please send us a copy of your packing list or your webshop order number and a picture of the broken umbrella by e-mail to customercare@senzumbrellas.com and we will arrange it for you!
Are you missing a part of your umbrella, like an eye saver, top cap or your sleeve? Let us know and we will send you the part free of charge!
I did not buy my senz° in your webshop...
You bought your senz° in a store
Take your broken umbrella and receipt to the store where you bought it from. They will handle your warranty and will solve it for you. You don't have to contact us for this.
You got your senz° elsewhere or got it as a gift
When you can't turn to the original selling point please contact us by mailing customercare@senzumbrellas.com. Give us as much information possible about the umbrella like pictures, copy of the receipt and a detailed description of the defect but also mention how you got your senz° and how long you've had it.
I bought my senz° through your webshop...
With senz° we like to pay attention to the environment. Therefore you don't have to send us your umbrella if something is wrong with it. A few pictures of the defect umbrella, a detailed description and the PO number of the umbrella is enough. You can save the broken umbrella for spare parts! We would like to receive a picture of the senz° itself and a clear detailed picture that shows the defect. The PO number of the umbrella can be found in one of the following places: In the notch at the top of the umbrella or inside the handle bar (by unscrewing the cap with the elastic cord on the bottom you'll find the PO number on a sticker inside the handle) The PO number can be recognized by a number that starts with PO..... (5 numbers)
To minimize environmental impact, we tend to work with gift certificates. When you are entitled to a new senz° umbrella, you'll always receive a gift certificate from us to order a new senz° from our webshop. With this certificate you even get the possibility to up- or downgrade in case you'd rather have a senz° mini because it's easier to carry with you or when you would rather prefer a senz° xl because it's a lot larger! You can simply pay the difference by PayPal or credit card.
The gift certificated can be redeemed by choosing the option 'Gift certificate' at the 'Payment options' section during the payment process. A field will then appear where you can fill in the gift certificate code you've received in an email.
Your order will be delivered as soon as possible!
