We want to offer our customers the best experience possible, therefore we strive to handle your warranty claim within a week, but we'll always try to be even quicker!
At senz° we are very clear about our warranty:
2 year no-nonsense warranty on the senz° original line!
12 months no-nonsense warranty on the senz° smart line!
Sounds pretty good, but what does it mean for me?
At senz° this simply means that when your senz° umbrella shows defects within the warranty period and becomes unusable, always is replaced with a new senz°! No excuses, just fast and simple!
Are you missing a part of your umbrella, like an eye saver, top cap or your sleeve? Let us know and we will send you the part free of charge!
How do I proceed?
With senz° we like to pay attention to the environment. Therefore, you don't have to send us your umbrella if something is wrong with it.
If your senz° was purchased from our webshop, please send us two pictures of your umbrella by email. A picture that shows the whole umbrella (incl. logo) and a picture that shows the defect.
Also send us the PO number of your umbrella. The PO number can be found in one of the following places: In the notch, at the top of the umbrella (on the black plastic there could be a black sticker with the PO number on it) or inside the handle. (By pulling down the foam around the handle, you can easily unscrew the cap with the elastic cord on the bottom (like you unscrew a cap from a bottle) Inside the handle, you'll find the PO number on a sticker or paper.)
Please add a copy of your invoice with your email so we have all the information we need to help you.
We will then contact you as soon as possible!
I did not buy my senz° from your webshop...
You bought your senz° in a store:
Take your broken umbrella and your receipt to the store of purchase. They will handle your warranty and will solve it on the spot. You don't have to contact us in this case.
You got your senz° elsewhere or received it as a gift:
When you can't turn to the original selling point, please contact us by mailing to: firstname.lastname@example.org. Please send us as much information possible, about the defect and when you got the umbrella. If you have a copy of an order confirmation, add this to your email. Include the pictures and PO number as explained above and we are ready to help you!
|senz° webshop||yes||yes||contact senz° directly|
|retail shop||yes||yes||contact retailer directly|
|other webshop||yes||yes||contact webshop directly|
|ING, 1dayfly or Marktplaats||yes||yes||contact senz° directly|
|gift||no||yes||contact senz° directly|
|one of the above||no||yes||contact senz° directly|
|one of the above||no||no*||contact senz° directly|
*At senz° we think it is important that you are able to enjoy the weather with a good senz° umbrella. Therefore, even when the warranty is expired, please contact us! We are happy to see if there is something we can do for you!
In all cases, when you contact us directly, please make sure you send us all the required information (pictures, PO number, order number) This way we are able to help you as soon as we can!